Common Problems

  • 1

    New subscription to Catlight

    James Mcfarland · 1 · Last reply by catlight

    To whomever addresses this issue.

    I am James McFarland my boss updated our catlight subscription because we got a new email address because we were bought.

    I recieved and email from catlight saying

    Todd Rogers invited you to use CatLight.

    To join the team

    1. Get the app

    Use invitation code to join the team

    but i don't get the chance to enter the code to join the team. Also when i log in to your website it says You have an active trial that will expire on Feb 19, 2020

    i think i'm missing something.

  • 1
    Solved

    Purchased Catlight

    Darnold · 1 · Last reply by catlight

    It sent me a link, but on login it states:

    You own a subscription, but you are not a member of it.

  • 1
    Solved

    I purchased catlight pro lastnight and cannot connect to the account.

    Darnold · 0 · Posted

    I need access to my account or I'll have to reverse my charge on VISA.

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    Solved

    Jenkins returns 400 when Catlight tries to fetch jobs tree

    Sergey Ukr · 2 · Last reply by catlight

    When Catlight tries to send "GET https://my-jenkins:11001/jenkins/api/json?tree=jobs[name,displayName,url,buildable,jobs[name,displayName,url..."  at the very begining of configuring a Jenkins connection, Jenkins reponds with 400 saying complaining about Invalid Characters in request. It seems that Catlight does not escape the query parameter "tree" properly. By issuing the same request manually with the query parameter encoded properly Jenkins responds with 200 and correct payload.

    The extract from NetworkLog:

    2020-02-18 14:41:02.7613 | TRACE | NetworkLog | 76 | ========================================= GET https://my-jenkins:11001/jenkins/api/json?tree=jobs[name,displayName,url,buildable,jobs[name,displayName,url,buildable,jobs[name,displayName,url,buildable,jobs[name,displayName,url,buildable,jobs[name,displayName,url,buildable,jobs[name,displayName,url,buildable]]]]]] User-Agent : Catlight/2.29.1 Accept : application/json Authorization : *****

    400 BadRequest Connection : close Date : Tue, 18 Feb 2020 14:41:02 GMT <!doctype html><html lang="de"><head><title>HTTP Status 400

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    Solved

    CatLight says "Unauthorized" and log file contains error message "Failed to fix key for <Guid> System.InvalidOperationException: Sequence contains no elements"

    Neil Justice · 2 · Last reply by Neil Justice

    Hello CatLight team,

    CatLight 2.29.2 has begun saying "Unauthorized" at program startup and the log file has begun reporting error message "Failed to fix key for <Guid> System.InvalidOperationException: Sequence contains no elements". Any ideas on what the fix for this issue is?

    Thank you, Neil

  • 1

    Catlight starts a lot of TCP connections to localhost to same remote port

    Anon · 0 · Posted

    Steps to reproduce:

    1. Open TCPView from sysinternal
    2. Open Catlight
    3. You will see that a lot of sockets are created with System Process
  • 1

    “Catlight.app” can’t be opened because Apple cannot check it for malicious software.

    Chirag · 1 · Last reply by catlight

    Trying to run the app on macOS Catalina Version 10.15.4 and getting the following error:

    "Catlight.app” can’t be opened because Apple cannot check it for malicious software."

  • 1

    Task bar icon is green when disconnected

    Rcav · 0 · Posted

    Anytime catlight has an error displaying the projects, which are solved by reconnecting, the task bar icon is solid green.

  • 1

    Windows Defender Smartscreen blocks CatlightSetup-2.32.2.exe

    BC · 1 · Last reply by catlight

    Since version 2.32.2 the setup.exe is blocked by Windows Defender Smartscreen. I assume there is no malware included but don't fully trust to 'Run anyway'. So i'll stick to the pre-latest version for now.

    Would be nice if this issue can be resolved within the next update.

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    Solved

    Account No Longer Exists

    Adam C Gritt · 2 · Last reply by Adam C Gritt

    All of a sudden my account/subscription no longer seems to exist. When I launched CatLight today it gave an error and when I got to my account it says I only have a trial that expires on July 2, 2020. 

    I had previously purchased a 1 year subscription on March 10, 2020.

    Invoice #: CB76B81B-0001

    Receipt #: 2387-7485

  • 1

    Unexpected or incorrect Jenkins job url

    catlight · 0 · Posted

    Symptoms: when you click on a job on the CatLight dashboard, it can open a different URL from what you would expect.

    Resolution: Please check that the "Jenkins URL" is set correctly on the server. You can see it at Manage Jenkins/Configure System

  • 1

    Catlight Will not Load (Spinning)

    Charlie Harris · 0 · Posted

    I am an administrator on our Motion Industries Catlight Instance and since day one I have had intermittent problems with my instance of Catlight locally. Here is my properties file: C:\Users\dp019562\AppData\Local\CatLight\CatLight.exe -a "--show-dashboard"

    Thanks, Charlie harris

  • 1

    DevOps WorkItems - If too many the content is duplicated

    Stefano Primo · 1 · Last reply by catlight

    If the list of the work items is not expanded, everything is fine. But when there are too many WIs and the list is expanded, the list will now appear two times (see screenshot)

    the two list saw in this one are the same

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    Connecting to DevOps does not use dev.azure.com/[org]

    Howard Richards · 3 · Last reply by catlight

    I cannot get CatLight to use the correct (new style) URL formats when connecting to DevOps.

    When I set up the DevOps connection it correctly prompts me to connect to dev.azure.com/[organisation] - but when the connection appears in CatLight it shows as [organisation].visualstudio.com

    All the links to builds etc. are therefore the old URL format and are not updated dynamically.

    We have set our organisation to use the new URL formats in DevOps settings so I would expect the CatLight system to respect this setting and use the new formats. 

  • 1

    Credit card declined and unenable change renewal settings

    Santcugat Licencesdpio · 0 · Posted

    Dear Catlight Support, 

    We are trying to renew the Catlight Team Subscription (35 current users) and it give us some errors:

    - When we want to change the credit card

    - When we want to Enable subscription renewal

    Attached the screenshots.

    Thanks in advance, 

    Best Regards, 

    Anna

  • 1

    Try to invite a new member....

    Olivier ULMER · 2 · Last reply by Olivier ULMER

    Hi, I try to invite a new member to my team (with an active subscription), he receives an email but when he clicks on the link in the email, the link brinks to the catlight site and it is written "no active subscription"

    Best regards

    Olivier

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    Solved

    CatLight v2.34.2 Suddenly Stopped Loading Dashboard/Build Updates

    David Dzimianski · 1 · Last reply by catlight

    On Monday, October 18th 2021, I noticed that my CatLight tool was no longer showing the dashboard or updating build statuses.

    We use only a single connection (TFS), and I have repeatedly logged into TFS and checked build agents, etc, and CatLight is the only place not working.

    After sitting for about 5 minutes waiting for the dashboard to load, the gears go away, and I get the message "Offline A task was canceled." in the main window.

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    Solved

    Queries: Devops Broken link with new Workitem experience

    Stefano Primo · 1 · Last reply by catlight

    Hi,

    Usually, when opening the query from the catlight browser, everything was perfect!

    Then I've enabled a new WorkItem experience from DevOps (see screenshot), it will open a wrong query!

    Yes, as now, as it is still in preview, I will disable it, but I think that you will be interested in this new behavior!

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    Solved

    Only the first 100 gitlab projects are shown

    John Hotterbeekx · 2 · Last reply by John Hotterbeekx

    Hi, I'm trying out your product to see if we can use it for Gitlab pipeline notifications. But I notice that while we have 600+ projects in Gitlab, I can only see the first 100 when chosing which ones to monitor. My guess is that there is a limit implemented and paging is not handled. Could you take a look at this?

  • 1

    Payment

    Thomas Huber · 1 · Last reply by catlight

    Hallo,

    wir haben eine Email über [email protected] erhalten mit der Aufforderung USD 299 zu bezahlen. Wir sind dem Link in der Email gefolgt, finden aber auf der Website keine Billing-Informationen. Wir nutzen CatLight schon seit sicher einem Jahr nicht mehr und würde gerne dieses Konto löschen, da dies über ihre web-Plattform nicht möglich ist. Freundlche Grüsse, Thomas Huber