Common Problems

  • 1
    Solved

    Using v2.23.2. CatLight no longer displays on the Windows TaskBar.

    Aaron Dyer · 6 · Last reply by catlight

    Typically I leave CatLight up on my screen and in Focus mode so that I can follow my builds and deployments but not get the barrage of notifications. If another windows hides it I just go to the Windows taskbar to bring the window back into focus. If it was already visible, doing so will remove it from the taskbar. No biggie, I just go to the system tray and bring it back. But now it does not display on the taskbar at all. Is this intentional

  • 1
    Solved

    No notification popup in v2.23.4

    François Chabot · 2 · Last reply by catlight

    Hello 

    I just upgraded catlight and notification popups do not show anymore! I am running on Windows 10.

  • 1
    Solved

    new searches wipe previous selection

    Brian Hughes · 0 · Posted

    When searching for a job in jenkins, loading the search view wipes out all previous job selections. our build server has hundreds of jobs to choose from and every time I search a new job it wipes out my previously selected jobs. I just want to search a job name, select it, search a new job name, select that. Then save. This is impossible with the current search functionality (plus the "all" checkbox bug I reported separately).

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    Solved

    Team status shows bad gateway

    John Shkolnik · 1 · Last reply by catlight

    Team status show as offline. It also misspells the word "occurred".

    Error occured: GatewayTimeout. Request id: 941c7b73aabf

  • 1
    Solved

    'Connection needed' after correct credentials entered to TFS connection

    m.r. · 1 · Last reply by m.r.

    Upgraded to v2.24.2, after restart a 'authentication needed' request pops up. 

    Entered my data:

    Authentication seem to work, I see the list of builds, but after I press "Save", I am back to the main screen which still notes "Authentication needed". 

    When I start configuration dialog, "auto-detect settings" is enabled again. As if settings were not stored correctly.

    background info: using AzureDevOps, after automatic auth broke around some month ago, used proposed workaround with alternate credentials. Now even this workaround is not working. 

  • 1

    Multiple CatLight icons for Windows taskbar

    John Shkolnik · 4 · Last reply by John Shkolnik

    Recent CatLight updates seem to have registered themselves as unique new entries in the list of icons which can appear on the taskbar.

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    Solved

    Release search selects every release if you select all of the individual results of the search

    Rich Day · 1 · Last reply by Rich Day

    When you configure a connection that already has releases monitored, searching for a release will present a subset of releases as expected. Selecting all of the displayed releases at the lowest level node will cause all of the releases at every level to be selected.

    This is especially problematic if your search only returns one item as selecting it will select everything.

  • 1

    Not real minimized to system tray

    Seaton · 1 · Last reply by Seaton

    It will be present when pressing Alt+Tab, and it will be popped up when swapping desktops using DisplayFusion Pro.

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    Solved

    Pricing page returns error 500

    maxnk · 0 · Posted

    Seen in Windows10/Chrome, both normal and incognito modes

  • 1

    My fonts changed to a different type and now it is difficult to read the dashbord.

    Wgf · 1 · Last reply by catlight

    I think I deleted the required font for Catlight and now Catlight is using some crazy font I can barely read.

    How do I change the font family or reinstall the required font?

    w

  • 1

    Connection lost when moving between office and home

    Scott · 0 · Posted

    When I move between the office and work, I have noticed that Catlight seems to show as Offline. Pressing refresh or Ctrl-refresh doesn't solve it. I need to quit the app and restart it to get it to connect again.

    I've attached a screenshot... a popup box did appear at the top of the window saying "Error 500, check the catlight logs for more info", but that doesn't seem to have shown up in the screengrab.

    Logs attached.

  • 1

    Exiting CatLight leaves the icon behind on XFCE4 indicator plugin

    Glontul2000 Gw · 0 · Posted

    CatLight v2.26.3

    XUbuntu 18.04.2 LTS.

    Repeatedly exiting and starting new instances of CatLight results in several CatLight icons, like this:

  • 1
    Solved

    Automatic VISA withdrawal issue for 10 licenses!

    Ores Itpmo · 1 · Last reply by catlight

    We do not understand where this automatic withdrawal comes from for unidentified licenses. We have 15 licenses purchased through the Visio-ID company whose reference is attached.

    can you help us identify the administrator of these 10 licenses in order to disable them?

  • 1
    Solved

    After power on after sleeping my laptop, catlight show 500 error

    Scott · 1 · Last reply by Scott

    See screenshot. Regularly after I sleep my windows 10 laptop Catlight shows the error in the screenshot.

    Version: 2.26.2

  • 1

    Unable to Leave Team

    Jeremy · 1 · Last reply by catlight

    I need to leave my current team in order to join a paid subscriber team instead. The problem is that I find myself unable to leave a team as I can no longer access the Dashboard. If I try to do so, it sends me back to the 'Trial Expired' screen (see attachment).. I tried going to 'My Account' and 'Team" but I am not allowed to remove my email address from the members' list as I am not an admin (see attachment).

  • 1

    Unable to connect to the TFS server after MS KB4511555

    Olivier ULMER · 1 · Last reply by catlight

    I installed the KB4511555 yesterday and my CatLight was unable to connect to the TFS server.

    I rollbacked the KB4511555 and now everything works fine. KB4511555 is a security update, it will be necessary to apply this KB4511555

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    Solved

    I have added the same email twice but cannot remove any of them

    benjamin falk · 1 · Last reply by catlight

    Under Team I have added the same person twice, but when i try to remove one of them i get an 500 internal server error one of them dont have the person logo

  • 1
    Solved

    Wrong links to PullRequests in TFS

    marhoily · 5 · Last reply by marhoily

    Catlight 2.29 generates this link for me https://base.luware.com/Internal/_git/Production/pullrequest/6831 whereas in reality the link should be https://base.luware.com/Internal/Production/_git/Nimbus.TeamManager/pullrequest/6831?_a=files, where "Nimbus.TeamManager/" is the repository name.

  • 1
    Solved

    Subscription

    Fernando Canteiro · 1 · Last reply by catlight

    Can't subscribe with my credit card ending in 2965

  • 1

    Can't connect to AppVeyor

    Nick · 2 · Last reply by catlight

    First time user here. Trying to connect to AppVeyor. I'm entering a v2 API key as prompted by CatLight, but every time I get a http 400 response. This looks like it should be exceedingly straight forward, so I'm not sure what I could be doing wrong. Any help would be appreciated.