Common Problems

  • 1

    login link not coming to email

    David Boss · 1 · Last reply by David Boss

    I have tried 3 times today to login and I get to the page that says an email has been sent with a link and I never receive the email.

  • 1

    API ServiceException Catlight.Entities.ServerApi.ServiceException: Unauthorized.

    Stefano Primo · 1 · Last reply by catlight

    Hi, 

    Sometimes, I get this errors, I don't know what's happening.

    Here's the logs:

    2022-07-20 09:49:20.0136 | WARN | Catlight.Service.Common.ApiErrorHandlingMiddleware | 23 | API ServiceException Catlight.Entities.ServerApi.ServiceException: Unauthorized. Request id: 0498eb756eb4 at Web.Services.CatlightServiceClient.EnsureResponseSuccess(HttpResponseMessage response, String requestId) in C:\build\1\_work\31\s\Desktop\LocalWeb\Services\CatlightServiceClient.cs:line 150 at Web.Services.CatlightServiceClient.ApiSend[T](HttpMethod method, String uri, Object body, CancellationToken cancellationToken) in C:\build\1\_work\31\s\Desktop\LocalWeb\Services\CatlightServiceClient.cs:line 90 at Web.Services.CatlightServiceClient.ApiPost[T](String uri, Object body, CancellationToken cancellationToken) in C:\build\1\_work\31\s\Desktop\LocalWeb\Services\CatlightServiceClient.cs:line 55 at Web.Services.CatlightServiceClient.ApiPost[T](String uri, Object body) in C:\build\1\_work\31\s\Desktop\LocalWeb\Services\CatlightServiceClient.cs:line 49 at Web.Services.CatlightTeamManager.DiscoverTeams() in C:\build\1\_work\31\s\Desktop\LocalWeb\Services\CatlightTeamManager.cs:line 34 at Web.Controllers.Api.TeamController.DiscoverTeams() in C:\build\1\_work\31\s\Desktop\LocalWeb\Controllers\Api\TeamController.cs:line 72 at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfIActionResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope

  • 1

    Receipt/Subscription w/o Login

    Gschulz · 1 · Last reply by catlight

    Hello,

    i've received an Invoice for 4 Users (Invoice number CC0BABA-0007) to my Business Mail-Account [email protected],

    I've had an Account with this mail-address @ catlight.io, but when i can't login anymore and when i choose "forgot password" i get the message that my mail-address is unknown.

    Could you please reactivate my Login @ catlight.io

    Thx in advance.

    Grischa Schulz

  • 1

    Notifications are not shown when only "My Builds" filter is selected (Azure DevOps/TFS)

    catlight · 0 · Posted

    This can happen for some CI builds that are running in non-batch mode. Due to a bug in Azure DevOps that incorrectly reports the user that triggered the build.

    As a workaround, you can switch to batch mode

    In Azure DevOps, go to edit pipeline -> triggers , and check the "Batch changes while a build is in progress". 

  • 1
    Solved

    Unable to configure devops in v3

    Howard Richards · 0 · Posted

    beta version 3.0.10

    1. Cleared all existing accounts

    2. Connect to DevOps

    3. Enter correct organisation after dev.azure.com/

    4. Connect 

    5. Dashboard says "1 server connection need configuration"

    6. Clicking Fix returns to connect screen

    Also when I go to "Edit server connections" it lists the devops as "{org}.visualstudio.com" again, not DevOps. This is the old URL style and should not be used

  • 1
    Solved

    "Invert regex" checkboxes gets unchecked everytime I do a change

    Tibo Desodt · 2 · Last reply by Tibo Desodt

    Using Catlight v3, with the new Action Center / Groups etc ...

    I have set up some selection rules, that use a "branch filter regex" and the "invert regex" checkbox.

    The problem is that whenever I change a Selection Rule, the "invert regex" checkbox of other Selection Rules of other Lists get unchecked ... and I start seeing again in my dashboard some builds that shouldn't show up.

    If I have several Selection Rules with the "invert regex" option, then it becomes impossible to use, because whenever I update and save, it loses the "other invert regex" ... and when

  • 1
    Solved

    Error while accessing a shared dashboard

    Tibo Desodt · 1 · Last reply by Tibo Desodt

    I have created a few shared dashboards for my team to use and be on top of failing builds.

    I'm using a "catlight-compatible server" (i.e. relying on docker contains running locally that are instances of https://github.com/tsimbalar/gha-build-monitor and https://github.com/tsimbalar/codemagic-build-monitor )

    I can publish those as shared dashboards, but when my team mates try to access them, this causes an error.

    Using CatLight v3.0.17 on both sides

    Here is what shows up in the logs in case that helps :

  • 1

    Team Connection Error: Sequence contains no elements

    Brandon Huber · 1 · Last reply by catlight

    I'm getting an error with my Team Connection that states "Sequence contains no elements". When I select Configure, I get a brief loading screen and then it returns me to the dashboard (the warning banner is still present).

    I think I started seeing this with v3.0.31

    In the TrayLog.txt, it looks like it's failing to connect to a local service:

  • 1
    Solved

    Renew 10 seats Team Plan

    Santcugat Licencesdpio · 1 · Last reply by catlight

    Hi Support Team, 

    We want to renew today our Team plan paying by credit card, because tomorrow is going to expire.

    Could you enable the payment by credit for today to avoid the Susbcription expiration?

    Thanks in advance, 

    BR

    Anna

  • 1
    Solved

    CatLight v3.0.31 does not allow sorting the list of builds from latest to oldest.

    Danny Smith · 1 · Last reply by Danny Smith

    CatLight v3.0.31 does not allow sorting the list of builds from latest to oldest. Version 2.0 did allow that.

  • 1
    Solved

    Dashboards are lost upon restart

    Tibo Desodt · 2 · Last reply by catlight

    I'm afraid I don't have "a lot" of details to share, but on several occasions (typically after being offline for a while), and re-opening Catlight, it says I don't have any dashboards

    I can restore shared dashboards, but it seems that local dashboards are somehow lost

  • 1
    Acknowledged

    Active "Tab" is lost whenever I edit some of the dashboard panels

    Tibo Desodt · 0 · Posted

    I currently have 2 tabs in my Catlight, with dashboards for 2 different project.

    Right now, whenever I try to edit a panel of Dashboard#2 ... and press cancel, I am brought back to Dashboard#1 ...

    This is not a big deal, but because of this, several times :

    - I thought I had broken something

    - several times I was then about to do on Dashboard#1 changes that I wanted to do in Dashboard#2 (they are very similar)

  • 1

    Taskbar icon solid red even when no action needed

    Lasse G · 3 · Last reply by catlight

    Windows. CatLight v3.1.3

    I have 3 dashboards. 2 of them is all "green" and the last has two failed build, both of which I have "ackowlegded". 

    Catlight icon on the top of the dashboard is correctly a red outline, but the Windows Taskbar icon i solid red.

  • 1
    Acknowledged

    Refresh switches active tab

    Jerry Maresca · 0 · Posted

    Hello,

    Minor issue - I have 3 tabs in my dashboard. Whenever my dashboard refreshes (every minute), the active tab switches back to the first one (left most). I'm using version 3.1.3

    Thanks!

  • 1

    Second dashboard does not show items

    Christian Linke · 8 · Last reply by catlight

    TFS/Azure DevOps: When I create a new dashboard and assign different projects, no items (builds, releases, pull requests) are shown, but there are some in the project. If I assign the project items in the first dashboard, everything is shown corrent.

    Filter settings are not changed, for default and action list. They are identical in every dashboard.

    Is this a bug or am I missing something?

  • 1
    Solved

    Azure DevOps loading indefinitely

    Guilherme Stracini · 2 · Last reply by catlight

    Report Id: 63988

    I'm trying to configure Azure DevOps with CatLight, but it keeps "Loading..." indefinitely.

    Jira is already configured and showing items...I already removed all items and started with Azure, but the same thing, only loading (more than a hour so far).

  • 1

    Can't connect to Azure DevOps

    Patrick Tan · 2 · Last reply by catlight

    Tried to connect using TFS and my Personal Access Token as the password it's just stuck there with "loading...". Also tried using Azure DevOps with username password and it just can't connect returning unauthorized access.

    If the Catlight window goes to the background behind other windows I can't bring it back it doesn't show up on my list of windows so you have to run it again to get it back.

  • 1

    Catlight 3.1.3: Github build is red in Catlight dashboard, when a retry in Github has fixed a previous failed attempt

    Kristian Bank Erbou · 3 · Last reply by catlight

    Hi there Thank you for an overall great app  :o) We've discovered what seems to be a bug. When Github fails a step, and a rerun fixes it, Catlight seems to continue reporting the build as having failed

    The following pipeline is all green after a few retries

    However, Catlight reports it as being red. I presume it is due to looking up only the first attempt

    Catlight version is 3.1.3

    Can you look into this? Thanks in advance

    Regards Kristian Bank Erbou

  • 1

    Getting "1 server connection needs configuration"

    Emmanuel Eriksson · 1 · Last reply by catlight

    Diagnostic Report # 40105

    When I set up the CatLight Windows app it worked initially. When I closed it and re-opened, I get this message at the top (yellow bar).

    Clicking "Review & Fix" shows that server (https://dev.azure.com/osfi-bsif) is returning a 302.

    I have 2 OAuth accounts (one is my usual account - [email protected]) and the other is and admin account for ADO. I switch back and forth from time to time in order to do my work. Some other users in our organization also have an admin account on ADO.

  • 1
    Solved

    There is an exception when sharing a dashboard

    Gerrit-Jan Lubbertsen · 1 · Last reply by catlight

    2023-11-20 15:21:17.7752 | WARN | ApiErrorHandlingMiddleware | 12 | API ServiceException Catlight.Entities.ServerApi.ServiceException: Internal error: An error occurred while saving the entity changes. See the inner exception for details. at Catlight.Service.Clients.DashboardsClient.CreateSharedDashboardAsync(DashboardSettings body, CancellationToken cancellationToken) in C:\build\1\_work\42\s\Catlight.Service.Clients\ServiceClients.cs:line 3175 at Web.Services.DashboardService.ShareDashboard(Guid id) in C:\build\1\_work\42\s\Desktop\LocalWeb\Services\DashboardService.cs:line 681 at Web.Controllers.Api.DashboardController.ShareDashboard(Guid id) in C:\build\1\_work\42\s\Desktop\LocalWeb\Controllers\Api\DashboardController.cs:line 222 at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfIActionResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeInnerFilterAsync>g__Awaited|13_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)