Common Problems

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    Solved

    Dashboard is not updated after broken builds removed from VSTS

    Heath Stewart · 2 · Last reply by catlight

    We had a developer that broke a number of builds and kept trying (without investigating). Because they shouldn't have even created the CI builds directly, I removed them in the VSTS build page but now Catlight still shows them all as broken and attempts to refresh are not removing them. Seems Catlight should remove build status for builds that no longer exist.

     

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    Not difference between disabled build def's with last build broken, and active build def's with last build broken

    Tom Kise · 1 · Last reply by catlight

    In the dashboard, there are no difference between disabled build def's with last build broken, and active build def's with last build broken, which Means, we cannot distinguish between the failed builds to work on, and which to not work on.

     

    We have about 10 out of 50 build definitions that are disabled due to old legacy-issues, and which we do not want to remove, because of future need to activate them.

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    Bug when using OS X 10.12.4 Mission Control (multiple desktops) Full Screen Dashboard

    Chris Wasem · 1 · Last reply by Chris Wasem
    1. When giving Catlight it's own desktop to use in full screen dashboard view, the dashboard will move to it's own space after clicking on a toolbar notification.
    2. Logging back into Macbook Pro from sleep mode, the full screen dashboard & Catlight in general freezes; It requires activity monitor manual forced exit to correct. I've tested just stretching the Catlight window til almost to full screen & no freezing.
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    Solved

    Adding a VSTS connection fails

    hrant · 2 · Last reply by catlight

    When I add a VSTS connection, I'm properly prompted to Accept or Deny

    I click on Accept, and I get redirected to localhost with an AccessToken in the URI, however the local server reports the following.

    Connection problem There was a problem accessing your account: Response status code does not indicate success: 302 (Found). Please make sure that: Account url is correct and accessible: https://xxxx.visualstudio.com:443/DefaultCollection User that is logged in this browser have access to https://xxxx.visualstudio.com:443/DefaultCollection You can close this window and return to CatLight app. If you need to use another Microsoft account, sign in to it in this

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    Solved

    Reset "Acknowledge" when build is green again

    matthias · 2 · Last reply by catlight

    When you have acknowledged a failing build (git branch) and the build turns green again it is still marked as acknowledged. You can right-click the green build and remove the "acknowledged check".

    The "acknowledged status" should be resetted as soon as build turns green.

    Not sure about the current side-effects but I would guess that you would not notice when build turns red again since it is still marked as acknowledged. Unfortunately this is not too easy to reproduce.

     

    BR, Matthias

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    Cannot start the app in Windows 10

    Dean OCallaghan · 2 · Last reply by Dean OCallaghan

    I have just installed CatLight 2.10.3 on a Windows 10 machine, but it won't run. The gears spin for a minute or two, and then the screen says "cannot start the app".

    I tried installing the CRT but the installer said that it wasn't applicable to my version of windows.

    I have attached the log files.

     

  • 1

    Cannot create account in the app

    catlight · 0 · Posted

    This usually happens when the app cannot connect to the online service.

    Please check your firewall, and make sure that CatLight.exe and LocalWeb.exe processes are allowed to connect to the Internet.

    If you use a proxy server that requires manual configuration, you can go to Edit menu/Settings/Proxy and provide connection details.

    For more information, you can check the application logs at %AppData%\CatLight\Logs\log.txt

    Here is a sample error message, indicating a connection problem:

     

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    Task showing up twice

    Earth Der-Rick C-137 · 1 · Last reply by catlight

    I have a task showing up twice in the list

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    "I will investigate" shows error when clicked (and hides estimated build time) and spanner disappears before can be clicked

    Darren Wogan · 2 · Last reply by catlight

    Clicking "I will investigate" message generates a "Error: Request failed with status code 500" message and am unable to click the config icon (spanner) as disappears straight away.

    This prevents you dismissing or selecting to stop investigating, which then prevents you seeing the estimated build completion time for a fresh build.

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    Showing old, failed build when build has passed (CatLight v2.11.10; Jenkins 2.60.1)

    Richard Bogle · 1 · Last reply by Richard Bogle

    The connection logs in as an admin to our Jenkins server. "All builds" is checked for "Show build notifications". All options are checked for "Show notifications". Dashboard is showing old, failed build when build has passed (CatLight v2.11.10; Jenkins 2.60.1). Why are later builds not showing up?

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    Solved

    CatLight doesnt open correct URL when the port is different from 80

    Keim · 2 · Last reply by Keim

    Hi,

    Our build server runs on on port 9999.

    When i click the green or red icons, CatLight opens the URL on port 80.

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    Not able to add third email to 3 user subscription

    Andrew Fornek · 1 · Last reply by catlight

    Not able to add third email to 3 user subscription. Website just hangs

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    Solved

    CatLigth shows two items of the same Build Task

    thomas3577 · 3 · Last reply by catlight

    We use Jenkins as lokal Build-Server.

    Sometimes, if a Build failed, CatLight shows two items of the same Build Task.

    And this second item stay in the list also when the build already success. And I have no options to remove this second item from the list.

    Is this wanted? If "yes", why?

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    Can not login in catlight app to activate license

    Morten · 3 · Last reply by catlight

    On Windows PC trying to log in to the app to active the licens I get this error: an error occurred while sending the request - we have a http proxy but as far as we can see it allows the http/https traffic to *.catlight.io to pass through. Is it possible to active some verbose logging in catlight app to investigate further? Regards Morten

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    Solved

    unable to purchase!

    Martin · 2 · Last reply by Martin

    HI - received error code 500 when trying to but ten licenses for 1 year.

    -Martin

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    Shortcut on desktop is created everytime CatLight updates itself

    Mek · 0 · Posted

    CatLight likes to update itself in the background, without me knowing about that. Anyway, when it updates itself, it always creates a shortcut on my desktop. I don't like this behavior because I have to delete the shortcut everytime. I see no point of having a shortcut on my desktop when CatLight is always available via the tray and is set to start with Windows.

    Please do not re-create the shortcut after user deletes it.

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    Unable to start CatLight

    Idan Lavy · 3 · Last reply by catlight

    Hi 

    I get a blue screen suggesting the below:

    Cannot start the app

    Please make sure that you have KB2533623 and Universal CRT installed.

    Application logs are at %APPDATA%\Catlight\Logs

    You can send the logs to [email protected] and we will try to fix this.

    Thanks,

    Idan

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    Connecting to TFS - Response status code does not indicate success: 400 (Bad Request).

    Patrick · 1 · Last reply by catlight

    Unfortunately CatLight does not seem to be working.

    I seem to be able to successfully authenticate with my domain account and select the Builds, Releases and Workitems, however, I then get a 400 error.

    Could you please advise what my issue may be?

    Please refer to attached log files and screenshot.

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    Solved
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    build investigation feature is hidden

    andi · 1 · Last reply by catlight

    Hi,

    I just stumbled onto an issue.

    I was wondering why the build investigation feature was not showing up, although I added my credentials for the jenkins build server.

    It turns out that the feature only works when you provide base url for the jenkins server:

    i.e https://www.jenkins.com

    if you provide a link to a filtered view like

    https://www.jenkins/view/myview

    the jobs will show show up in catlight, like they are specified in the jenkins view, but the build investigation feature will not work.

    This is not a big problem and can be avoided easily. But I thought you might want