Common Problems

  • 1
    Solved

    Azure DevOps PR merge branch response

    Gerrit-Jan Lubbertsen · 4 · Last reply by catlight

    https://dev.azure.com/[]/...../_apis/build/builds/?api-version=2.

    The response from devops:

    Now all pull request have this refs/pull/31748/merge we'd like to filter on the source branch refs/heads/team/ for these pull requests.

    can you implement fallback for refs/pull/*/merge to parameter/system.pullRequest.sourceBranch

  • 1

    Renewal of annual subscription for 1 user

    [email protected] · 1 · Last reply by catlight

    Hello! I would like to extend my subscription, but I can't deposit my card anywhere. Do I have to buy a new one? Thank you and best regards Saliha

  • 1

    Buy Subscription failed

    [email protected] · 1 · Last reply by catlight

    I cannot buy the license for the user "[email protected]" for one user. I get the message that the user has a subscription. Please solve the problem. Thank you in advance.

    Best regards 

    UPPER Solutions GmbH

  • 1
    Solved

    Process LocalWeb is using more and more memory (memory leak?)

    Tibo Desodt · 4 · Last reply by catlight

    I'm running Catlight v3.4.2 on macos Sonoma 14.3.1 (MacBook Pro M3).

    I can see a process called `LocalWeb` consuming lots and lots of memory on my computer, and impacting other applications. It seems to belong to Catlight.

    I'm only connected to GitLab and looking at 1 repo.

  • 1

    No credentials are available in the security package (Azure DevOps)

    catlight · 0 · Posted

    If you try to connect to Azure DevOps (TFS) using integrated authentication, in some cases you can get an error in logs - "System.ComponentModel.Win32Exception (0x8009030E): No credentials are available in the security package"

    This can happen if a user is a "Protected Users" group member, and integrated Windows authentication is disabled for this user. See Microsoft's KB for more details.

    Workarounds (use one of them):

    • Add your credentials to the Windows credential manager. Open Windows Control Panel -> Credential Manager. Go to "Windows Credentials" tab, and add the credentials that you use to connect to Azure DevOps server. User Azure
  • 1

    No builds appearing when connected to DevOps using PAT

    Steven Ryssaert · 3 · Last reply by catlight

    Connected CatLight to DevOps using PAT. I can select the builds, so the connection is definitely there. But no builds of the ones I selected are appearing in the dashboard lists. Logging shows "Refreshing..." but nothing appears in the UI.

    2024-03-11 15:00:31.4535 | INFO | EventLogger | 18 | {"e":"UI.RefreshDashboard","p":null,"t":false} 2024-03-11 15:00:31.4535 | INFO | EventLogger | 27 | {"e":"Dashboard.Refresh","p":null,"t":false} 2024-03-11 15:00:31.4535 | DEBUG | ServerManager | 27 | 01aa | Refreshing...

  • 1
    Solved

    Getting 404's for most operations

    James White · 1 · Last reply by catlight

    Tried to setup a Devops connection, got a 404 from 

    https://service.catlight.io/api/oauth/RequestAuthorization?service=vsts&localport=52337&requestid=1&apiVersion=4

    Then tried logging in with an older account ([email protected]) also got 404

  • 1
    Acknowledged

    Can't login on CatLight Support website with Safari browser on macOS

    Jonathan Dodds · 0 · Posted

    On macOS in Apple's Safari web browser:

    1. Open https://support.catlight.io
    2. Click 'Login'
    3. Enter credentials and click the 'Login' button
    4. Note that
      • the 'Login' box remains open
      • the 'email' and 'password' boxes are hidden
      • there is no explicit UI indication of an issue

    The JavaScript console shows the following error:

    [Error] Blocked a frame with origin "https://auth.helprace.com" from accessing a frame with origin "https://support.catlight.io". Protocols, domains, and ports must match.

  • 1
    Solved

    OutOfMemoryException when refreshing the dashboard

    Arnaud Thiry · 6 · Last reply by Arnaud Thiry

    The tray icon does not update itself.

    When I click on the refresh icon in the dashboard I get an OutOfMemory exception popup.

    My machine has 64GB of memory and definitely did not run out of memory. Looking at the logs there seems to be an issue with deserialization.

    Attached is a screenshot of the issue and the logs.

  • 1

    This error appears regularly on daily basis

    Alvin Sii · 3 · Last reply by catlight

    Hi

    I have seen the error message below regularly on daily basis. I can fix it by re-authenticating with my Azure DevOps but it will come back again after some time. It is very frustrating. Can you please tell me how i can get rid of it permanently?

  • 1

    A one-time Build Warning stays a warning even after remedied

    Stephen Butler · 2 · Last reply by catlight

    Brand new to the product.  Apologies if this question is ignorant.

    We have one build pipeline that got a warning a couple months ago when an internal software scan service was in maintenance. Since then, there have been two successful builds, but in my Actions panel the build still shows as a warning.  

    Investigate and Stop investigation didn't change the status, so Catlight always shows as yellow even when everything has been green.

    Is this by design?  If not, I'll file a ticket.

  • 1

    Error when the user attempts to save an empty build failure investigation comment

    Neil Justice · 0 · Posted

    Hello CatLight team,

    In CatLight 3.7.3, an error is shown when the user attempts to save an empty build failure investigation comment. 

    Thanks, Neil

  • 0
    Solved

    Have a problem? Please share it with us and we will do our best to solve it!

    catlight · 0 · Posted
    Looking for a solution to your problem? Start by writing it here. Chances are someone has experienced it in the past and will help you resolve it.
  • 0

    TFS Authentication failed. Error code: Unauthorized

    I am entering domain\user.name and pass

    This is the log

    2019-01-10 17:19:09.5036 | DEBUG | Web.Controllers.TfsController | 86 | Checking connection to 'https://dc-tfs-app.datys.cu:443/tfs/DatysHolguin' 2019-01-10 17:19:09.5904 | DEBUG | Web.Controllers.TfsController | 86 | Received Unauthorized status code 2019-01-10 17:19:09.5904 | INFO | Web.Utils.EventLogger | 86 | {"e":"Tfs.UpdatingSettings","p":{"CredentialsType":"Password","AutoDetectSettings":false}} 2019-01-10 17:19:09.7041 | WARN | Web.Controllers.TfsController | 86 | Cannot save settings Web.Common.AuthenticationException: Need credentials. ---> Web.Common.AuthenticationException: Authentication failed. Error code: Unauthorized at Web.Services.Tfs.TfsAdapterBase.EnsureSuccessfulResponse(HttpResponseMessage response) in /home/buildagent/build_agent/agent-1/_work/2/s/Desktop/LocalWeb/Services/Tfs/TfsAdapterBase.cs:line 466 at Web.Services.Tfs.TfsAdapterBase.<>c__DisplayClass36_0`1.<<TfsGetWithHeaders>b__0>d.MoveNext() in /home/buildagent/build_agent/agent-1/_work/2/s/Desktop/LocalWeb/Services/Tfs/TfsAdapterBase.cs:line 372 --- End of stack trace from previous location where exception was thrown --- at Web.Services.Tfs.TfsAdapterBase.<>c__DisplayClass38_0`1.<<InvokeWithAuthRetryAndLimiting>b__0>d.MoveNext() in /home/buildagent/build_agent/agent-1/_work/2/s/Desktop/LocalWeb/Services/Tfs/TfsAdapterBase.cs:line 404 --- End of