How to collect extended application logs

To troubleshoot complex issues, our support team might need extended application logs.

Here is how you can collect them:

  1. Go to edit menu/settings/advanced and check "Enable extended logging". This will turn on the logging of requests and responses from the server. Sensitive data will be masked.
  2. Repeat the action that you had trouble with (e.g. connecting to a new server).
  3. Put the log folder into an archive and attach this archive to a private support ticket. Location of the log folder:
    • Windows: %AppData%\CatLight\logs
    • MacOS: ~/Library/Application Support/Catlight/logs
    • Linux: ~/.config/Catlight/Logs

See also:  information about CatLight log files.

Follow
Was this article helpful?
0 out of 0 found this helpful
Reply