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Auto-approve does not appear to be working

We've recently purchased 20 licenses for our developers and it does not appear that users from our domain are getting added to the Team that is associated with those licenses.  My manger purchased the licenses and does not need (or want) to use catlight himself and thus does not want to take up a license. 

He setup the team and enabled auto-approve, but existing and new users from our domain are not visible in the team.  I have tried sending invites for the team, but that does not seem to allocate licenses either.

I'm unable to find the correct documentation to descibe how to manage this. 

Note that we have existing users already on extended trial licenses.   The domain is @ding.com.  I can post the name of the purchasing manager once I see this support request is not public

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Sorry for the inconvenience. We are in the process of migrating users to teams, and you hit one of the corner-cases that is not yet covered.

We have added users from your domain to the team, so they should have a licence now.

Auto-approve works for newly created users, but the existing users should be added to the team manually.

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PM

OK - thank you.  Unfortunately I'm not seeing auto-approve work for new users either:  they register and do not appear.  I need to send them an invite and then some time later they get the "little person icon" beside their name.

Am I just too imapatient? does the automatic add process take time?

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