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Your website is down and Catlight crashes

Hello dear CatLight Team,

https://catlight.io/ is currently facing some problems.

Because of that Catlight application crashes when it tries to connect to www.catlight.io and receives a 522 error.

Log:

2016-10-06 09:54:20> Unhandled exception: System.AggregateException: One or more errors occurred. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 40.78.156.222:443
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
   at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__35`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.FileDownloader.<DownloadUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.UpdateManager.<CheckForUpdate>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Update.Program.<Download>d__7.MoveNext()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Squirrel.Update.Program.executeCommandLine(String[] args)
   at Squirrel.Update.Program.main(String[] args)
---> (Inner Exception #0) System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 40.78.156.222:443
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
   at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__35`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.FileDownloader.<DownloadUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.UpdateManager.<CheckForUpdate>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Update.Program.<Download>d__7.MoveNext()<---
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2 replies

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F

Thank you for your reply.
The problem with crashing Catlight when receiving a 522 error still remains.

Comment

Do you use any proxy server? Maybe it cached the server error and is returning it repeatedly.

Can you open both URLs in your web browser -  www.catlight.io  and just https://catlight.io ? Are they opened correctly? The first one is routed through CloudFlare.

The error in the stack trace relates to auto-updater. If you continue to experience this problem, send us %LocalAppData%\CatLight\SquirrelSetup.log to [email protected] and we will investigate further.

F

Sorry about the misleading sentence. Catlight ist not crashing at the moment anymore, because catlight.io is up again.

What I intended to say is that the Bug in Catlight still remains. So next time when the server is down or I have any issue with my network Catlight is going to crash.

Thanks for clarifying, we'll do some additional testing for this case.

Hi Friedrich,

We were able to reproduce this problem. It will be fixed in v2.0. More details at: http://catlight.helprace.com/i161-application-can-run-out-of-memory-and-crash-when-internet-connection-is-absent 

Our servers were offline for a couple of hours due to a Microsoft Azure problem. Everything should be back to normal now.

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