Problem with an account | CatLight Support

Hello ,

We have a problem with one account, we don't see the licence we only have the trial . Can you help me plz ?

The user receive the mail but he still have a licence trial, but i see it on my subscription list .

Account : <redacted>@gambit-finance.com

Best regards,

Samuel Esposto

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The user should now be a member of a subscription. We are looking for the root cause of the problem.